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Patient Rights and Responsibilities

Your Rights and Responsibilities
as a Patient

Patients have the right to respectful, safe, and confidential care.

Patients also have responsibilities that support informed decisions and a safe practice for everyone.

  • Accepting New Patients
  • Online Booking 24/7
  • Phone Consultations

Book Appointment Call (03) 6334 5500

  • Patient Safety

    Patient safety is central to the way the practice operates, with care provided in a safe, respectful, and professional environment.

  • Respectful Care

    Patients are treated with dignity, privacy, and consideration throughout their interactions with the practice.

  • Clear Communication

    Information is provided in a way patients can understand, with opportunities to ask questions and discuss care options.

  • Continuous Improvement

    Patient feedback, training, and practice systems help support ongoing improvements in care and service delivery.

Your Rights Your Responsibilities
To receive care without discrimination based on race, colour, nationality, origin, religion, age, gender, ability, disability, or lifestyle To treat doctors, staff, and other patients with respect and consideration.
To receive respectful care that supports dignity, privacy, safety, and comfort. To act in a civil manner at all times. Inappropriate, abusive, or unsafe behaviour may not be tolerated.
To select your own doctor whenever possible. To keep your doctor informed of changes to your medical care.
To request and receive quality care that is consistent with sound medical and nursing practice. To provide complete and honest information to your doctor and practice staff so appropriate healthcare decisions can be made.
To request and receive a second opinion from a specialist or other healthcare provider. To avoid fraudulent behaviour when seeking narcotics or other medications.
To be informed about the nature of your illness and treatment options, including potential risks, benefits, alternatives, and costs. To notify your doctor if you have chosen to follow other advice about your care or management.
To participate in decisions about your healthcare. To book a review if symptoms change, worsen, do not improve as expected, or if you experience an adverse effect from treatment.
To expect that staff will communicate with you in a way you can understand. To ask questions if information is unclear or if you do not understand your treatment options.
To accept or refuse recommended tests or treatments and be informed of the medical consequences of your choice. To understand that choosing not to follow medical advice may have consequences.
To request information about treatment charges and receive an explanation of your bill upon request. To be aware that some services may involve out-of-pocket costs and are the patient’s financial responsibility.

Failure to meet patient responsibilities may affect the practice’s ability to continue providing clinical services.

Related Practice Policies

Helpful Information for Patients

Find related information about practice policies, fees, privacy, communication, and patient support.

  • Fees and Payment

    Review consultation fees, payment expectations, Medicare rebates, and missed appointment information.

    Learn more

  • Practice Policies

    View key patient information about how appointments, privacy, feedback, and communication are managed.

    Learn more

A consultation at High Street Family Practice